Effective Date: February 23, 2022
At Sunlit Funlit, each item is made to order. This allows us to offer unique, on-demand designs for country music fans, without wasteful over-production. Because of this custom production process, we maintain the following policies regarding returns, exchanges, and cancellations.
1. Returns
We do not accept "returns for refund" except in cases of defective or damaged merchandise (see below). Reasons such as ordering the wrong size, selecting the wrong color, or failing to read the product description do not qualify for a return. Please review product descriptions and size charts carefully before placing an order.
2. Size Exchanges
We do offer size exchanges within 7 days of delivery under the following conditions:
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The customer must purchase the correct size through sunlitfunlit.com prior to sending back the original.
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The original item must be returned in new condition (unworn, unwashed, free of stains, dirt, pet hair, cigarette smoke, or odors). Return shipping is at the customer's expense.
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Once the original item is received and inspected, Sunlit Funlit will issue a refund for the original itemâs purchase price (less shipping).
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Refunds will not be issued if the original item is not in new condition, or if a replacement purchase has not been made.
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We do not offer return-for-refund; only size exchanges are permitted.
Exchange Return Address:
Sunlit Exchanges
13193 FM 848 #10Z
Whitehouse, TX 75791
3. Defective or Damaged Merchandise
If an item arrives with a manufacturing defect or is delivered in damaged condition, please email photos of the defect or damage along with your name and Order Number to support@sunlitfunlit.com within 5 days of delivery. You do not need to return damaged or defective item(s). Once reviewed and approved, we will offer your choice of:
4. Lost Packages
If your package is confirmed lost in transit by the shipping carrier, we will provide:
Please note that delays in transit do not qualify as lost packages. Only items confirmed by the carrier as lost or undeliverable will be eligible.
5. Non-Qualifying Issues
Refunds or exchanges will not be issued for:
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Fit, design, or material details clearly disclosed in the product description (e.g., oversized armholes, cropped length).
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General dissatisfaction with style or design once received, if accurately depicted and described at time of purchase.
6. Cancellations
Orders may be cancelled within 4 hours of purchase. Orders placed outside business hours (MonâFri, 9amâ5pm CST) may be cancelled until 12pm CST the following business day.
To cancel an order, email support@sunlitfunlit.com with your order number. After the cancellation window, orders automatically enter production and cannot be stopped or refunded.
7. Shipping Responsibility
Customers are responsible for all shipping costs associated with exchanges. Original shipping charges are non-refundable.
8. Return to Sender (Undeliverable / Incorrect Address)
If a package is returned to Sunlit Funlit due to an undeliverable shipping address, âno such address,â or other error in the shipping address provided by the customer, the customer will be responsible for all costs associated with re-shipping.
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Our shipping labels are generated directly from the address entered at checkout. Please verify your shipping information carefully before submitting your order.
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Return to Sender packages typically take up to 14 days to be processed by the carrier and received back by us.
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Once received, Sunlit Funlit will contact the customer with the updated re-shipping cost. Payment for re-shipping must be collected before the order is resent.
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Please note: re-shipping charges are often higher than the original shipping cost, as the order no longer qualifies for bulk carrier discounts.
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Orders cannot be refunded solely due to incorrect or incomplete addresses submitted by the customer.
